FAQ

Geogram is in open beta. New features are being added frequently and we're counting on your feedback. This page provides answers to some common questions.

  1. Q
    How do I give you feedback?
    Use the feedback button on the app. It will take you to a web page where you can share a message with us.
  2. Q
    Where is my information stored?
    We store your account information and the data associated with your geograms on our secure servers. Review our Privacy Policy for more information. (http://geogram.co/privacy-policy).
  3. Q
    Where are the geogram videos stored?
    Videos are stored on Geogram's YouTube account where they are listed as public videos and made available under a standard YouTube license.
  4. Q
    Who owns my video content?
    You own your content and are responsible for it. By using Geogram, you give us certain rights to your content. Review our End User License Agreement (http://geogram.co/end-user-license-agreement) and Terms of Service (http://geogram.co/terms-of-service) available at the bottom of this page for more information.
  5. Q
    Can my videos be used by others?
    Not without Geogram's permission, unless it is for a purpose defined in the United States as "fair use" and in Canada and other countries as "fair dealing." Examples of fair use in United States copyright law include commentary, search engines, criticism, parody, news reporting, research, and scholarship.
  6. Q
    Are there any age guidelines for using Geogram?
    Yes, we strongly recommend that children under the age of sixteen use the Geogram app under parential guidance. At this moment, all geograms are public. Please be aware that anyone with the app will know the location of a geogram.
  7. Q
    Is Geogram free?
    Yes, Geogram is free for personal use and it will remain that way, so long as YouTube continues to host Geogram videos for free and you allow us to show you ads, which we will no doubt have to do to keep this ship afloat.
  8. Q
    Where can I post a Geogram video?
    You can post a Geogram video wherever you happen to be, so long as you have an internet connection. Your video will remain at that location.
  9. Q
    How long a video does the app let me record?
    Up to 60 seconds. We've found the shorter videos make for a more compelling experience on mobile devices when you are on the go. It also helps limit how much data you might consume using the app.
  10. Q
    Can I post a Geogram to a location away from me?
    We haven't enabled this feature yet. Let us know if you would like to be able to do this.
  11. Q
    Can I post a video from my gallery that has not been recorded by the app?
    As of now, no. But we are working on it.
  12. Q
    What's the resolution of my video?
    480 p
  13. Q
    Do you have any plans to allow higher resolutions?
    We chose a lower resolution in order to limit how much data you consume and pay for. We can give an option for higher resolutions if there is a demand for it.
  14. Q
    What makes a good geogram?
    A geogram is compelling when it is relevant to the location where it is posted and meaningful to the audience that can be found there. That's about all there is to it.
  15. Q
    Who can see my Geograms?
    As of now, all Geograms are public and can be viewed by anyone with the app.
  16. Q
    Are there any restrictions on content?
    Yes. We will remove videos that contain hate speech or content that promotes violence. In fact we reserve the right to remove any videos at our sole discretion. Please review our Terms of Service (http://geogram.co/terms-of-service) for more detailed information on our guidelines. In addition, since the videos are available on YouTube, you are bound by YouTube's community guidelines as well, which can be found here: https://www.youtube.com/yt/policyandsafety/communityguidelines.html.
  17. Q
    How long will my Geograms be available for viewing?
    At this point in time, for as long as our app and YouTube exist.
  18. Q
    Will I be able to delete my Geograms?
    We are working on it. For the time being, send us a request to remove your video. You'll find the remove request button in the right of the information pane that fades up when you are looking at a thumbnail of a video.
  19. Q
    What do I do if I find a Geogram that is offensive?
    Send us a remove request and we will look at the video. If it falls outside of our community guidelines, we will remove it. You will find our community guidelines in our Terms of Service (http://geogram.co/terms-of-service).
  20. Q
    Will you let me determine who gets to see my Geograms in the future?
    We are working on it.
  21. Q
    How and where can I share Geograms with others?
    Right now, you can share your and people's Geograms to Facebook. We will be linking with other social networks soon.
  22. Q
    What does a Geogram look like when you are not at the location where it was posted?
    It will be a digital screen placed inside a streetview of the location where it was posted.
  23. Q
    How do I watch a Geogram video full screen on my device?
    Tap the thumbnail to start the video, then lower the device and look down -- the video will automatically become full screen. Point the phone back at the world and the video wil become a "Geogram" again.
  24. Q
    How do I discover where Geograms have been posted?
    You'll see markers for Geograms on the map. We are working on providing you with notifications when they are nearby and a way to search for Geograms by location and other criteria.
  25. Q
    Will I be able to like, rate or comment on Geograms?
    We're working on it.